Shipping policy

Last updated: May 5, 2026

This Shipping Policy explains how Packrift ships packaging, shipping, and warehouse supply orders.

Where We Ship

Packrift currently ships to street addresses in the contiguous United States. We do not currently ship to PO boxes, APO/FPO/DPO addresses, Alaska, Hawaii, U.S. territories, or international destinations through standard checkout.

Shipping Methods

Orders may ship by parcel carrier or LTL freight depending on the SKU, quantity, weight, dimensions, and destination. Carrier selection is based on the available service for the order and lane. Tracking or freight details are provided when the order ships.

Shipping Cost

Shipping cost is calculated at checkout or quoted separately for larger, freight-sensitive, or special-order shipments. Eligible light-parcel orders over $99 may receive automatic free ground shipping when the checkout shipping charge is $29.95 or less. Larger parcel, bulk, and LTL freight orders continue to use live checkout rates or freight rates from our shipping apps. Costs may depend on origin warehouse, destination ZIP code, shipment weight, dimensional weight, pallet requirements, accessorial charges, and carrier rates at the time of shipment.

Processing And Transit Times

Processing and transit times vary by product, warehouse, order size, payment verification, and destination. Stock parcel orders often move faster than pallet, freight, or sourcing requests. Delivery dates shown by carriers are estimates unless a specific guaranteed service is stated in writing.

Tracking

You will receive tracking information or freight details when the shipment leaves the warehouse. Tracking scans may take time to appear after a label is created or a carrier pickup is scheduled.

Split Shipments And Backorders

Some orders may ship in multiple packages or from more than one fulfillment location. If an item is unavailable, delayed, or better handled through a substitute or quote, we may contact you before completing the order.

Damaged Shipments

If a shipment arrives damaged, photograph the outer packaging before discarding it, photograph the damaged contents, and email support@packrift.com within 5 business days of delivery. Include your order number and a description of the issue so we can review replacement, refund, or claim options.

Lost Or Stalled Shipments

If tracking has not moved or a shipment appears lost, contact us with the order number. We will review the carrier status and advise on trace, replacement, or refund options where applicable.

Address Issues

You are responsible for providing a complete and deliverable shipping address. Additional shipping charges may apply if an order must be redirected, re-shipped, or corrected because of an incomplete or incorrect address.

Receiving Freight

For LTL freight deliveries, inspect the shipment before signing when possible. Note visible damage or shortage on the delivery paperwork and contact us promptly with photos and the order number.

Questions

For shipping questions, email support@packrift.com.