Terms of service

Last updated: May 5, 2026

These Terms of Service (the "Terms") apply to the Packrift website, online store, and related services operated by Packrift LLC ("Packrift," "we," "us," or "our"). By using our site or placing an order, you agree to these Terms, our Privacy Policy, Refund Policy, and Shipping Policy.

Who We Serve

Packrift sells packaging, shipping, and warehouse supplies to business buyers and other lawful purchasers. You may use the site to browse products, compare specifications, request support, place orders, manage account information, and evaluate supplies for your organization.

Account and Order Information

You agree to provide current and accurate billing, shipping, tax, and contact information. You are responsible for maintaining the confidentiality of your account credentials and for orders placed through your account.

Orders and Acceptance

Placing an order is an offer to buy the listed products. We may accept, decline, cancel, or limit an order when product information, pricing, availability, payment, address, fraud, compliance, supplier, or fulfillment issues require it. If we cancel an order after payment has been captured, we will issue any applicable refund to the original payment method.

Pricing, Availability, and Product Information

We work to keep product descriptions, pricing, quantities, and availability accurate. Errors can happen, and product information may change without notice. We may correct errors, update product information, or cancel affected orders when necessary. Product images are provided for reference and may not show every size, color, case quantity, or packaging variation.

Commercial Use, Resale, and Compliance

You are responsible for ensuring products are suitable for your intended use and for complying with applicable resale, export, import, safety, tax, and end-use laws. Packrift does not sell products for unlawful, sanctioned, or restricted uses.

Shipping, Delivery, and Risk of Loss

Shipping dates and delivery estimates are estimates, not guarantees. Delivery timing may be affected by carrier performance, supplier availability, address issues, weather, or other events outside our control. You are responsible for providing a deliverable address and for inspecting shipments promptly after delivery.

Returns and Refunds

Returns, cancellations, damaged shipments, and refunds are handled under our Refund Policy and any product-specific instructions we provide. If something arrives damaged, incorrect, or incomplete, contact us as soon as possible with the order number, photos where relevant, and a clear description of the issue.

Website Content and Acceptable Use

Our website content, product data, photos, layout, trademarks, and related materials belong to Packrift or our suppliers and service providers. You may use the site for lawful browsing, purchasing, account management, and internal business evaluation. You may not copy, scrape, resell, reverse engineer, interfere with, overload, or misuse the site or its data without written permission.

Automated Access and Purchasing Agents

Automated tools, crawlers, bots, or purchasing agents may not use the site in a way that misrepresents identity, bypasses controls, creates excessive load, or places unauthorized orders. If an authorized agent acts on your behalf, you remain responsible for activity under your account and for confirming order details before purchase.

Third-Party Services

Our store is hosted by Shopify and may use third-party payment, shipping, analytics, and support providers. Those providers may process information or provide services under their own terms and policies.

Disclaimer

To the fullest extent permitted by law, the site, services, and products are provided "as is" and "as available." Packrift disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not allowed by law.

Limitation of Liability

To the fullest extent permitted by law, Packrift will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages. For order-related claims, our aggregate liability will not exceed the amount paid for the products giving rise to the claim, except where applicable law requires otherwise.

Indemnity

You agree to indemnify and hold Packrift harmless from claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the site or products, breach of these Terms, violation of law, or infringement of another party's rights.

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, unless applicable law requires otherwise.

Changes to These Terms

We may update these Terms from time to time. The version posted on this page applies when you use the site or place an order.

Contact

Questions about these Terms can be sent to support@packrift.com or to Packrift LLC, 300 Delaware Ave, Wilmington, DE 19801, United States. You can also call +1 (302) 216-2975.